We estimate the effect of internet penetration on retail bank margins in the euro area. Based on an adapted Baumol … [1982] type contestability model, we argue that the internet has reduced sunk costs and therefore increased contestability … countries. We utilise time series and cross-sectional variation in internet penetration. We find support for an increase in …

. Banking industry has revolutionised the internet banking services with the help of technology. Internet banking has become one …, customer satisfaction towards Internet banking service has become an issue due to stiff competition among the banks in India …. Customer satisfaction is critically important for its impact on customer retention and firm profitability. Internet banking …

Internet banking has attracted the attention of banks, securities trading firms, brokerage houses, insurance companies …, it is obvious that electronic (Internet) banking and payments are likely to advance. Researches show that impact of … Internet banking on cost savings, revenue growth and increased customer satisfaction on Industry is tremendous and can be a …