Motivated by the rise of social media platforms that achieve a fusion of content and community, we consider the role of word-of-mouth communications (WOM) structured through a network. Using a dataset from YouTube, we examine how cascades of WOM interactions enhance the popularity of videos. We...

Advances in information technology (IT) have enabled increased information integration across firms, which can potentially lead to higher operational efficiency. In this paper, we build upon prior literature in information systems (IS), supply chain management, economics and strategy to posit...

Contract design involves control mechanisms that trade off the provision of ex ante incentives to reduce losses from moral hazard, while avoiding costs of ex post adaptations. We examine how this tradeoff influences the form of the contract, namely cost-plus and fixed-price. We investigate...

Literature in software engineering has modeled coordination in software development as a process where individual efforts of team members need to be coordinated. While this is true of traditional software projects, extreme programming (XP) introduces a different context to the coordination...

This paper examines renegotiation design in contracts for outsourced information technology (IT) services. While prior literature in information systems (IS) has highlighted the likelihood of ex post rent seeking engendered by renegotiation, we build upon literature on incomplete contracts to...

Recommendation systems are critical tools for online retailers in their pursuit of enhanced operational performance and improved shopper experience. As such, firms invest heavily to improve their algorithms. Notwithstanding these efforts, there is usually a serious omission of demand-timing...

The outsourcing of IT services poses a conundrum to the traditional theories of the firm. While there are many prescriptive sourcing metrics that are geared towards the evaluation of tangible and measurable aspects of vendors and clients, much of the information that is traditionally important...