Gouthier, Matthias H.J.; Rhein, Miriam - In: Journal of Service Management 22 (2011) 5, pp. 633-649
the effects of the two kinds of organizational pride with commitment to customer service, creativity and turnover … commitment to customer service and creativity, the latter directly influences commitment to customer service and turnover … intention. An indirect effect on creativity was also found. Research limitations/implications – To reduce the complexity of the …