Brucal, Sandra; Corpuz, Cris; Abeysekera, Indra; David, Raul - In: Journal of Risk and Financial Management 15 (2022) 2, pp. 1-16
This study examines the service quality of accounting firms in Pampanga, Philippines, and their customers' satisfaction. Using the SERVQUAL model, the study explores the effect of service quality, price, and firm image on client satisfaction of accounting firms. The study conducted a field...