Citizens confront multiple challenges when attempting to access public services. This article focuses on an aspect yet unaddressed by existing literature on administrative burdens: the complexity of the written language used by government agencies in Latin America. It presents an impact...

Emerging trends in Europe suggest a review of the current thinking on e-governance, focusing on greater quality and efficiency in public services, especially when taking a European and prospective approach, as North Macedonia is trying to take. The paper shows a results of conducted survey about...

This paper presents the methodological process and results of the OECD 2017 Open-Useful-Reusable Government data Index (OURdata Index). It is meant to present the methodology and outline the data collection and verification process; discuss key findings of the composite indicators including...

The need to balance austerity with growth policies has put government efficiency high on the economic policy agenda in Europe. Administrative reforms which boost the efficiency of the administration can alleviate the trade-off between consolidation and public service provision. Against such...

The paper presents an exploratory study in respect to the public administrations' added value to the competitiveness of national economies in the context of the Lisbon Strategy. The main research goal was to explore role of governments and their administration in sustaining competitiveness of...

The paper outlines the role of e-government as the main action in order to reform Romanian public services. E-government is a critical constituent of the new information and knowledge-based society and in the last few years had an exponential evolution at the European Unions’ level. The...