We investigate the relationship between trust and inventory replenishment decision indicators in a triadic (three-echelon) serial supply chain. We consider two types of trust; trust in supplier and trust in customer. The extant behavioral operations literature on inventory management generally...

There are calls in the extant literature for further exploration into the factors influencing customer satisfaction in industrial vending solutions (IVS), a distinct vendor-managed inventory method. This study delves into these factors, identifying primary drivers of satisfaction, perceptions of...