Purpose – The paper examines a financial service innovation process, which is referred to as financial product … innovation: improvements to existing services. This study conducts a critical analysis of the operational process of opening a … and customer satisfaction levels that are the key to innovation process performance. The study concludes with evidence of …

, recent research suggests that organisational learning can contribute greatly to the success of innovation projects. The aims … banks to encourage learning during innovation are discussed and several opportunities for further research are suggested …

/methodology/approach – The study integrates the technology acceptance model (TAM) and adoption of innovation framework to develop predictions of … – Findings suggest that the type of consumer innovation matters in understanding the adoption of e‐banking processes. This …‐specific consumer innovation characteristics. Originality/value – This paper closes a research gap as the model tested provides insights …

Purpose – This study aims to examine innovation adoption in the context of internet banking in Estonia. Design … Estonia. Findings – This study extends the applicability of the innovation adoption model developed by Everett Rogers to …

/value – In the literature, only the direct influence of demographics is compared to the innovation attributes in order to explain … the innovation adoption decision. By clarifying the impact of demographic variables, the paper provides a more robust …

Innovation) in order to examine which is better in predicting consumer adoption of internet banking (IB), while investigating … innovation attributes vis‐à‐vis other important predictors of adoption of innovations, such as consumer personal characteristics … fact that this was a study of a single shopping context (i.e. banking). Non‐usability innovation characteristics are …

's intention and attitude towards IB‐use. Originality/value – Previous studies that sought innovation adoption did not give much …