El Dardery, Ola I. S.; Gomaa, Ismail; Rayan, Adel R. M.; … - In: Business systems research : a system view accross … 14 (2023) 1, pp. 112-130
Background: Kaizen is a very important continuous improvement technique; however, measuring kaizen results/benefits have not been clearly and comprehensively addressed by the literature. Objectives: This paper aims to propose a kaizen measuring system by integrating a Balanced Scorecard (BSC) and...