This article explores the challenge of getting people to willingly share knowledge skills and experience, so that their organisations may gain leverage in their collective intelligence. It does so by addressing links between knowledge management and organisational learning to increase the speed...

Examines the response of a utilities company (UtilityCo) to the commercial pressures associated with privatisation and a requirement for it to genuinely change employee expectations about the future ways in which the company would need to operate. It describes a cultural change programme centred...

Four main types of learning pattern are identified: solo problem solving, collaboration, modelling and other participant observation, and the skills involved in coping with each are suggested. The issues of distress and joy in learning, and how distress can be reduced and joy enhanced, are...

How ICL identified the need for a new “mind set” is described and the action taken to create it. A programme of training was instituted, which was unusual in being both mandatory and applied to the board itself. The concepts of career management are introduced which will be developed further...

Competence‐based management for senior management within Manchester Airport plc was introduced in late 1988. A case study is provided covering the recognition of the need for change; targeting specific changes in skills, values and attitudes; the raising of performance levels; the...

Today it is more important than ever to get a “pay‐off” from management training and development in terms of improved organisational performance. An initiative in W.H. Smith is described which focuses on helping managers improve performance and learn in so doing. The key issues facing...

Reintroduces the concept of an integration phase in an organization′s social system to bring together its economic and technical sub‐systems, and to synthesize individual and organizational eeds. Details the basic principles and values inherent in such a phase, relates it to business‐led...

Perhaps the single most powerful competitive edge any company can have over the next decade is providing superlative service. As technology progresses at a rapid pace and the benefits of any organization or product bear remarkable similarity to a competitor′s, the one sustainable, competitive...