Immigrant‐owned business in Britain is reviewed in the light of both cultural and structural economic perspectives. The latter view is emphasised. Concentration in trades which are in decline, or are labour intensive, or both, creates acute competitive pressures which are exacerbated by the...

For more than three decades, computerisation has seemed to promise much to help managers perform more effectively. However, various attempts to develop management information systems in the 1960s and 1970s appeared to do little beyond overwhelming managers with hard data that may have borne...

The article aims to consider the management challenge presented to the hospitality industry by the demographic changes now being encountered. Organisational culture is discussed as a vehicle by which more effective management of the human resource may be achieved. Information Technology is also...

Managerial work is linked with the culture, strategies and managerial divisions of labour in hotels. The aim is to show how managerial work is critically influenced by the culture and strategies of the company through the process of socialisation and how certain strategies direct managers into...

In hospitality operations customer satisfaction relies heavily on group‐based activities and the need for different departments to work closely together. It is particularly important therefore to develop an organizational culture which encourages group motivation, harmonious working...

Corporate culture plays a key role in the adoption and maintenance of a continuous improvement environment. Yet the role that culture does play and its nature tend to be overlooked or simplified so as to be almost meaningless. Overviews aspects of corporate culture and uses a case study of a...

The listening environment is viewed as an aspect of organizational culture that both influences and is influenced by individual behaviour. Discusses the concept of the listening environment within hospitality organizations from a symbolic/culture perspective. Examines the ways in which this...

Notes the link between “strong” organizational cultures and effective organizational performance; particularly so in the hospitality industry, where the aim has been to promote cultural individuality in order to differentiate between brands, thus encouraging customer loyalty and ensuring...

Examines approaches taken by two UK hotels for survival in the current complex environment in which greater competition, market changes and technological advances are affecting the manner in which the hospitality industry is operating. Examines strategies which have been implemented in an...

Among the many fashionable management terms, empowerment refers to a change strategy with the objective of improving both the individual’s and the organization’s ability to act. Reviews the various themes of empowerment with particular reference to articles published between 1994‐1996 in...