managers. Design/methodology/approach – A survey questionnaire is developed, based on the ten‐step Xerox benchmarking process …, to identify the perceived and/or experienced benchmarking best practices amongst French managers. Large, medium and small … companies are surveyed and managers who have participated in or are in the middle of a benchmarking project contributed to the …

gather primary data using self‐administered questionnaires. A sample of 160 hospitality managers was selected proportionately … was used to analyze the data. Findings – Hospitality managers in Kenya are still focusing on financial and result measures …, education, current position, functional area, and performance appraisal influence managers' choice of key performance indicators …

service organizations would help managers, decision makers, and practitioners of TQM in better understanding of these barriers …

investigate how top managers' individual characteristics contribute to business model innovation. Design/methodology/approach – On … top managers' human and social capital and firm business model innovation. Findings – Using survey data collected from 146 … Chinese firms, the findings indicate that both top managers' managerial and entrepreneurial skills and managerial ties …

thinking than on the reality that subsidiary managers have to address. This can foster conflicts between headquarters and a …

environment has been unmistakable in recent years. The performance of entry‐level managers contributes significantly to the …‐level managers' performance‐related variables for a cross sectional sample of Portuguese organizations. Design … dimensions of effective performance of entry‐level managers. Multiple regression analysis was used to explore the relationships …

industry. This study focuses on the perspectives of the managers towards the enhancement of competitiveness. Through a focus … group interview and data collected from 200 managers working in semiconductor‐manufacturing units in Malaysia, the study … the opinion of competitive factors of technical and non‐technical job functioning managers.  …

better understand the context. Design/methodology/approach Data were collected using a sample of 310 New Zealand managers …-way moderation effects show managers in small firms report the highest CBs with high HPWSs, and a significant moderated mediation …. Practical implications HPWSs hold the key to providing managers with opportunities for enhancing their CBs. Exploring the …

, the unavailability of competent senior managers forms part of South Africa's problem, aggravating the situation. Practical … implications – The practical implications are that South African managers need to face their reality, by acquainting themselves …