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The added value of service provision
Nyman, Henrich - In: The international journal of bank marketing : IJBM 32 (2014) 6, pp. 457-476
Persistent link: https://www.econbiz.de/10010415431
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Disentangling customer orientation : executive perspective
Saarijärvi, Hannu; Kuusela, Hannu; Neilimo, Kari; … - In: Business process management journal 20 (2014) 5, pp. 663-677
Persistent link: https://www.econbiz.de/10010415928
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Customer experience from a self-service system perspective
Åkesson, Maria; Edvardsson, Bo; Tronvoll, Bård - In: Journal of service management 25 (2014) 5, pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
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Customer value co-creation within partnership models of health care : an examination of the New Zealand Midwifery Partnership Model
Krisjanous, Jayne; Maude, Robyn - In: Australasian marketing journal 22 (2014) 3, pp. 230-237
Persistent link: https://www.econbiz.de/10010427959
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Customization in bicycle retailing
Jafari, Hamid; Nyberg, Anna; Osnes, Tone-Lise; Schmitz, … - In: Journal of retailing and consumer services 23 (2015), pp. 77-90
Persistent link: https://www.econbiz.de/10010503929
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Exploring value propositions and service innovation : a service-dominant logic study
Skålén, Per; Gummerus, Johanna; Koskull, Catharina von; … - In: Journal of the Academy of Marketing Science 43 (2015) 2, pp. 137-158
Persistent link: https://www.econbiz.de/10010504693
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Millennial cultural consumers : co-creating value through brand communities
Halliday, Sue Vaux; Astafyeva, Alexandra - In: Arts marketing : an international journal ; AM 4 (2014) 1/2, pp. 119-135
Persistent link: https://www.econbiz.de/10010431470
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Designing a business service experience : customer's perspective on value co-creation
Kukk, Jana; Leppiman, Anu; Pohjola, Anneli - In: Research in economics and business : Central and … 6 (2014) 1, pp. 51-64
Persistent link: https://www.econbiz.de/10010434549
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Creating value in retail buyer-vendor relationships : a service-centered model
Hartmann, Evi; Herb, Stefan - In: Industrial marketing management : the international … 44 (2015), pp. 166-179
Persistent link: https://www.econbiz.de/10010481953
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Analyzing systemic customer value in scalable business service
Pynnönen, Mikko; Hallikas, Jukka; Ritala, Paavo; … - In: The service industries journal 34 (2014) 14, pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904