Using a field experiment and an efficiency study that employs a Data Envelopment Analysis (DEA) modeling framework, we find that stakeholder engagement via instrumental communication improves the efficiency of delivering medical care in the oncology clinic of a major hospital. Importantly, we...

The choice of performance measures is one of the most critical challenges facing corporate. Performance measurement systems play a key role in developing strategic plans, evaluating the achievement of organizational objectives, and compensating managers. Yet many managers feel that traditional...

Evaluating channel performance is crucial for actively managing multiple sales channels, and requires understanding the customers' channel preferences. Two key components of channel performance are (i) the existing customers' intrinsic loyalty to a particular channel and (ii) the channel's...

Almost similar to quality management in common, Six-Sigma has penetrated most of the sectors of business world these days. Although Six-Sigma originated in industry, it has stirred a substantial amount of academic literature. This paper reviews the existing literature describing the trends,...

Organizational performance is one of the most important constructs in management research. Reviewing past studies reveals a multidimensional conceptualization of organizational performance related predominately to stakeholders, heterogeneous product market circumstances, and time. A review of...

If organizations cannot appraise their performance, they cannot manage their businesses. The traditional approach to organizational performance has been to consider profitability, which is normally regarded as return on investment. However, the study has provided a thorough view of...

The aim of this paper is to carry out a systematic literature review about the relationships between quality management, innovation, and performance. For that end, a search was carried out in the Web of Science and Scopus databases, and 172 articles were selected. Results show that there is a...

Strategic company plans are more frequently realised in the form of strategic projects. Project portfolio management is new territory for a lot of companies, especially regarding the evaluation of strategic projects and the final financial and social results. The paper focuses on a pattern...

This is a draft of a text book to show how investors and analysts can look beneath companies’ financial statements into their operations, to better value and turn around these companies. In the current climate when financial data is less trusted than many times in the past, the book makes...

It is widely argued that competition is no longer between organizations, but among supply chains. Effective supply chain management (SCM) has become a potentially way of securing competitive advantage, improving supply chain performance and organizational performance. This research...