Similar Search Results

The impact of customer satisfaction, customer experience and customer loyalty on brand power : empirical evidence from hotel industry

Nobar, Hossein Bodaghi Khajeh; Rostamzadeh, Reza - In: Journal of business economics and management 19 (2018) 2, pp. 417-430

This research aims to investigate the impact of customer satisfaction, experience, and loyalty on brand power in the Hotel industry. This study used a descriptive-survey research design based on the correlation method. The selected populations were Pars Hotels' customers. Sample size was 384,...

Persistent link: https://www.econbiz.de/10012174845

Brand Image, Perceived Quality, Ease Of Use, Trust, Price, Service Quality On Customer Satisfaction And Purchase Intention Of Blibli Website With Digital Technology As Dummy Variab...

Djakasaputra, Arifin; Pramono, Rudy; Hulu, Edison - 2021

The purpose of this study is to analyze whether ease of use has a significant effect on customer satisfaction, to analyze whether trust has a significant effect on customer satisfaction, to analyze whether service quality has a significant effect on customer satisfaction, to analyze whether...

Persistent link: https://www.econbiz.de/10013221345

The Role of Technology in E-Satisfactions and E-Loyalty Case Study : Online Bookstores in Indonesia

Dwijayanto, Noor; Adiwijaya, Karto - 2016

This study discusses the influence of technology acceptance factors, website service quality, and specific holdup cost, towards Indonesian online bookstores’ customers e-satisfaction and e-loyalty. Data processed by using Structural Equation Modeling (SEM) in LISREL 8.51 program and SPSS 17....

Persistent link: https://www.econbiz.de/10014162841

Impact of e-service quality on e-loyalty of online banking customers in Pakistan during the Covid-19 pandemic : mediating role of e-satisfaction

Khan, Fahad Najeeb; Muhammad Usman Arshad; Munir, Muhammad - In: Future Business Journal 9 (2023), pp. 1-12

This study explores the mediating role of e-satisfaction during the pandemic on the relationship between e-service quality and e-loyalty of banking customers in Pakistan. The data were collected from 442 customers of online banking services in Pakistan during the Covid-19 pandemic, following a...

Persistent link: https://www.econbiz.de/10014380765

E-commerce drivers and barriers and their impact on e-customer loyalty in small and medium-sized enterprises (SMES)

Al-Tit, Ahmad - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 21 (2020) 1, pp. 146-157

, technical expertise, technology cost, internet security, and legal barriers. Furthermore, the results highlighted that e …

Persistent link: https://www.econbiz.de/10012224997

Customer Satisfaction at Tiki.vn E-Commerce Platform

Ha Nam Khanh, Giao - 2020

This study has four specific objectives: (1) Identifying factors that affect customer satisfaction on online service quality at Tiki.vn, (2) Measuring the level of impact of the factors, (3) Testing the difference in satisfaction among groups of customers with different characteristics in terms...

Persistent link: https://www.econbiz.de/10012823875

Presence of internet marketing and its influence of business success of companies in Bosnia and Herzegovina

Sinanagić, Ahmet; Civić, Beriz; Muratović, Alma - In: Economic review : journal of economics & business 17 (2019) 1, pp. 77-90

The paper briefly highlights the importance of the internet for business operations of modern companies and the … identification of presence of internet marketing and its influence on business success of companies in Bosnia and Herzegovina (BiH …). The application of the internet in marketing in BiH has still been insufficiently studied. Hence, the research may be more …

Persistent link: https://www.econbiz.de/10012182245

The Online Users’ Perceptions toward Electronic Government Services

Camilleri, Mark Anthony - 2019

Purpose: This research examines the individuals’ perceived usefulness and ease of use of the government’s electronic services (e-government). It also explores the effect of the social influences as well as of the facilitating conditions on the individuals’ intentions to use the...

Persistent link: https://www.econbiz.de/10014032572

The impact of websites and social media marketing on the efficiency of e-commerce

Blazheska, Daliborka; Ristovska, Natasha; … - In: UTMS journal of economics / University of Tourism and … 13 (2022) 1, pp. 16-28

-commerce is based on the use and support of Internet technologies and directing most of the company's transactions to transactions …

Persistent link: https://www.econbiz.de/10013326381

Determiners of Consumer Trust Towards Electronic Commerce : An Application to Puerto Rico

Aponte Vega, Jorge - 2016

, risk, experience using Internet, and the website quality were explored and a Trust model was applied. Two hundred (200 … of experience using the Internet showed that no significant difference exists in consumer trust towards electronic …

Persistent link: https://www.econbiz.de/10013001926