As the competition in the software development business grows fiercer, the features provided in the software become more and more important. With the growing popularity of open source software and the advent of new software delivery models, such as software-as-a-service, the traditional software...

Due to economic and physical resource constraints, it is not feasible to continually expand transportation infrastructures to adequately support the rapid growth in the usages of these infrastructures. This is especially true for traffic coordination systems where the expansion of the road...

Opinion spammers exploit consumer trust by posting false or deceptive reviews that may have a negative impact on both consumers and businesses. These dishonest posts are difficult to detect because of complex interactions between several user characteristics such as review velocity, volume, and...

Software patch management has now assumed tremendous significance and it directly affects the customer opinion about the quality and security of the released product. Hence, software vendors are forced to put in substantial amount of effort for servicing released products, and maintain a fairly...

With increasing consumer interest in “research online, purchase offline” (ROPO), brick-and-mortar retailers are rapidly adopting novel online information services. Among these, virtual showrooms are being increasingly incorporated. Despite this trend, neither academia nor practitioners have...

Ad fraud is increasingly becoming a major concern in online advertising, with publishers being one of the key sources of fraudulent ad traffic. Although ad fraud deterrence is a critical problem from both technical and economic perspectives, past research has not considered their interplay. Our...

The detection of environmental violators is critical to the long-term adoption of sustainability in supply chain management. However, there exist manufacturing facilities that report false environmental monitoring data, thereby seriously hampering governments’ efforts to identify true...

In the past decade, we have witnessed the growing importance of management responses to online reviews in digital platforms. In this study, we examine the impact of online management responses on business performance and their spillover effect on nearby businesses. By adopting multiple causal...

Different mechanisms through which easier access to physical stores could affect customers’ online purchase behavior are not well understood in the literature. We use customer-level data of a large apparel retailer to estimate the treatment effect of store openings on the online purchase...

One common view about consumers’ ability to do showrooming is that it hurts a physical retailer’s profit because it drives demand from the physical retailer to other e-retailers. Our study shows that such a view holds true when the supplier does not respond to consumers’ ability to do...