A key challenge in e-commerce retail is identifying a shipping fee policy that incentivizes more online orders and sales. To achieve this, retailers occasionally alter their shipping policies. While information systems research has extensively examined e-commerce channel strategies and their...

Online peer-to-peer (P2P) lending has emerged as an innovative financial technology (FinTech) platform that renders financial services more convenient than traditional financial institutions. However, only a small portion of retail investors have experience using online P2P lending, and thus...

Many retail investment platforms have introduced artificial intelligence (AI) analysts to help individual investors gather insights and evaluate investment products. Yet, there is scant empirical effort examining the business impact of such an AI tool on individual investors' financial market...