Many Operations Management (OM) models assume that people act as forward-looking optimizers in dynamic environments. We experimentally examine this assumption. To cover a wide range of settings we look at several common classes of dynamic decision problems, and characterize behavior as either...

COVER -- Contents -- Introduction to Production and Operations Management -- Strategic Operations Management -- Demand Forecasting -- Production Processes,Manufacturing and Service Operations -- Design of Production Systems -- Production Technology and Technology Management -- Long-Range...

Cover; Preface to the Second Edition; Preface to the First Edition; Contents; Chapter 1 Introduction to Production and Operation Management; Chapter 2 Plant Location and Layout; Chapter 3 Material Handling; Chapter 4 Materials Management; Chapter 5 Production Planning and Control; Chapter 6...

A flexible product is a menu of two or more alternatives products serving the same market. Purchasers of flexible products are assigned to one of the alternatives at a later date. Gallego and Phillips show that capacitated suppliers, such as airlines and hotels, can potentially improve revenue...

Financial services are characterised by the integration of customers while the service is being delivered. This integration leads to interruptions and thus delays in the processing of a customer order until for example the customer provides the missing input. Because customer behaviour can only...

Services are characterised by the integration of customers while the service is produced. This integration leads to interruptions in the processing of a customer order until the customer provides the missing input. Since customer behaviour can be planned to a certain extent only challenges in...

A new model formulation is developed for reducing the workload in pre-batching at a manufacturer of flavours and fragrances, by optimally assigning ingredients to different storage types, taking into account past usage of ingredients and several restrictions about volumes and number of storage...

Many studies in operations management started to explicitly model customer behavior. However, it is typically assumed that customers are fully rational decision-makers and maximize their utility perfectly. Recently, modelling customer bounded rationality has been gaining increasing attention and...