Shang, Shari S.C.; Wu, Ya‐Ling - In: Business Process Management Journal 19 (2013) 4, pp. 662-679
capital. Design/methodology/approach – From a system model perspective, the authors refined the existing knowledge of process … measurement by distinguishing three kinds of indicator for the value of process capital: input, output, and the capability to … manage process capital. The design of this study, therefore, incorporates a longitudinal analysis of the content of process …