" The imminent enlargement of the EU to as many as twenty-seven member states in the near future will pose severe budgetary, administrative, and operational challenges for the current member states. However, the challenges of enlargement, as great as they are, pale in comparison with the...

Purpose – In 2001, Dutch politician Jacques Wallage introduced the concept of “communication in the heart of policy”, which sought to bridge the perceived gap between the government and the populace. He also advocated for a stronger focus on the proper representation of cabinet ministers...

Purpose The purpose of this paper is to qualitatively understand the reactions of online publics to a victim cluster crisis as the crisis unfolds and offer a new way of tracking online hot-issue publics using comments on online news articles. Design/methodology/approach This research uses a...

Purpose – The purpose of this paper is to examine the effects of message attributes on public opinion in regards to corporate reputation and communication intention. Design/methodology/approach – It conducted a 2×2 between-subject factorial experiment, manipulating media messages in terms...

Purpose – The purpose of this paper is to investigate how organisations seek to legitimate their decisions by tracking the relationship between press releases issued by the Australian Government to support their involvement in the Iraq war, media framing of news stories about this issue, and...

Purpose – The PR industry has become an important actor in society and in the democratic process. The purpose of this article is to examine the opinion state of this phenomenon. More precisely the question is: what trust do people have in the PR industry and PR professionals?...

Purpose – The paper traces negative and limiting media depictions of public relations (PR) to their origins in the 1920s in order to determine whether modern media characterizations of “public relations” are new or a legacy of the past. Design/methodology/approach – A qualitative content...

Purpose – The purpose of this paper is to introduce a historical development of public relations from its early days until 1970. The study aims to show that in the early stages of development public relations was closely linked with public opinion research. Design/methodology/approach – A...

Purpose – The purpose of this paper is to examine the role of information context in crisis communication. Previous studies have examined the effectiveness of types of message strategies used during different periods of a crisis. The crisis presented in this case is unusual in that there were...