The ability to empathize is essential to everyday life, and one cannot interpret simple movements without empathy. It is essential in healing, teaching, and even modern societies rely on it for commercials or films. For individuals who consider advertising important, does the seemingly high...

Today's trend in marketing research overlooks the role of lasting personality traits and momentary emotional influence in customer decision-making. This research seeks an answer to consumers who say they consider advertising to be an important factor in their purchasing decisions, and those who...

A controversial aspect of payment cards has been the “no-surcharge rule.” This rule, which is part of the contract between the card provider and a merchant, states that the merchant cannot charge a customer who pays by card more than a customer who pays by cash. In this paper we consider the...

Consumer protection in financial markets in the form of information disclosure is high on governments agendas, despite the fact that the empirical evidence on its effectiveness is scarce. To measure the impact of Truth-in-Lending-Act-type disclosures on default and indebtedness, as well as of...

Consumer protection in financial markets in the form of information disclosure is high on government agendas, despite the fact that the empirical evidence on its effectiveness is limited. To measure the impact of Truth-in-Lending-Act- type disclosures on default and indebtedness, as well as of...

How do macroeconomic expectations affect consumer decisions? We examine this question using a natural field experiment with 2,872 credit card customers from a large commercial bank. We conduct a survey to measure consumer expectations about future inflation and the nominal exchange rate and...