We study equity division between an entrepreneur and one or more potential investors. The investor(s) and the entrepreneur negotiate how much equity (ownership) in the startup the investor(s) should receive in exchange for their investment. The value of that equity is uncertain at the time of...

Entrepreneurial teams assign equity positions in their startups using a term sheet that details equity splits and conditions for being granted those splits. It is conventional wisdom in the entrepreneurial press that equal splits are poor choices. The conventional logic is that by not connecting...

Despite recent advances in language processing algorithms, chatbot technology continues to face adoption hurdles. We survey chatbot users about their experiences and use their testimonies to construct a decision model of customer choice between the chatbot service channel and the live agent...

In many service encounters front-line workers (often referred to as gatekeepers) have the discretion to attempt to resolve a customer request, or to transfer the customer to an expert service provider. We study the gatekeeper’s transfer decision using an integrated approach that consists of a...