With the pressing need for quality improvement and with a view to adopting Lean as a systematic management approach in a crisis-ridden health care sector in South Africa, it was an opportune time to investigate the baseline level of knowledge and experience of Lean amongst senior health care...

Cover -- Endorsements -- Half Title -- Title Page -- Copyright Page -- Contents -- Foreword -- Author -- Introduction -- 1. Players -- Services -- Exercise: Identifying and Securing Critical Enablers -- Stakeholder Analysis -- Rally Cry -- Rally Cry Evolution -- Vision Casting -- Celebration...