Two main approaches to knowledge management (KM) have been followed by early adopters of the principle: the process‐centred approach, that mainly treats KM as a social communication process; and the product‐centred approach, that focuses on knowledge artefacts, their creation, storage and...

Information and communication technologies (ICTs) represent a major opportunity for world development. However, the “digital divide” is increasing rather than diminishing existing inequalities. This paper suggests several ways in which experiences with ICTs can be shared and in which more...

Two paradigm orientations exist in the emerging field of knowledge management (KM). In one paradigm, information technology predominantly influences ideas about knowledge management. In the other, organizational learning is the major influence. For KM to contribute effectively to organizational...

Information technology support for knowledge management can be classified into four categories of knowledge management technology projects. The first category of projects is concerned with end user tools that are made available to knowledge workers, the second category is information about who...

Purpose – The aim of this paper is to highlight the importance of different technological aspects of organizations for Spanish firms' performance through organizational learning and corporate entrepreneurship (where organizational innovation is essential). Design/methodology/approach – The...

Purpose – The major objective of this paper is to examine whether or not information technology (IT) usage to share knowledge is a mediator or moderator of the intention behaviour relationship proposed in the theory of reasoned action (TRA). Design/methodology/approach – A letter of...

This paper defines the newly emerging concept of knowledge management. The topics presented include: principles and practices of knowledge management, organization, distribution, dissemination, collaboration and refinement of information, and the effect on productivity and quality in business...

An international survey, sponsored by the Journal of Knowledge Management in association with the Best Practice Club™ and The Benchmarking Exchange, sought to explore the drivers and approaches to creating knowledge‐based organizations from the viewpoint of those practitioners who are...

This paper introduces some of the elements of Knowledge Management and outlines the approaches RM Consulting ‐ the internal consultancy of the Royal Mail and the Post Office ‐ is taking to support the development of knowledge enablers within the organization. A Knowledge Management approach...

This paper examines the role of information technology as an enabler of Knowledge Management. It begins with the premise that Knowledge Management requires an under‐standing of knowledge creation at the individual level, and argues that IT tools are necessary, but not sufficient, for enabling...