Using a representative survey of 801 employers across Atlantic Canada, we empirically test various factors associated with employer hiring attitudes towards international migrants. Our results indicate that employers who hired international immigrants in the past 12 months exhibited more...

"This timely book is a comprehensive overview of customer service principles, theories, and practices. It looks at the best practices of service enterprises and the delivery of superior customer service. It also includes classic and contemporary theories relating to the consumers, managers, and...