Chapter 1. Introduction -- Chapter 2. Literature Review -- Chapter 3. Theory and Hypotheses for Model 1-Antecedents of Goal Polychronicity -- Chapter 4. Theory and Hypotheses for Model 2-Performance Impact of Goal Polychronicity -- Chapter 5. Empirical Context, Methods and Data – Interviews --...

Purpose: This paper aims to investigate the effects of goal orientation on understanding the dynamics of stocks and flows (SF). Design/methodology/approach: The authors use the well-established department store task as the experimental task to evaluate people’s understanding of SF and...

Purpose: Drawing on social identification theory, this research aims to explore an important mechanism – patients’ perceived empathy from a hospital, which is defined as caring, individualized attention provided by the hospital – that explains how service quality influences patients’...