We introduce financial education that helps potential retail consumers of a suboptimal insurance product with shrouded attributes ask the right questions, and provide rules of thumb to evaluate theproduct. Our intervention reduces the potential demand for the suboptimal product. We use a model...

We present results from a first ever representative phone survey that measures consumer grievances in Indian retail financial markets. We find that for every com- plaint on banking and payments that makes it to the regulatory system, there are 60 grievances that do not get voiced. In insurance...

The aim of this paper was to conduct a survey among residents of an unauthorized settlement in Delhi, and calculate the poverty premium (if any) being paid for a basket of services comprising water, power, education, health, sanitation, housing, and finance. Poverty premium here is defined as...