Green, Trevor J. - In: The TQM Magazine 19 (2007) 4, pp. 308-314
higher education and to put forward a possible way of implementing such a model in an educational area. Design …/methodology/approach – Following the author's Master's project into the relevance of TQM to a higher education institution, the need to increase …'s model is described in detail with examples of industrial costs compared with higher education costs. A possible way of …