Based on a recent European Committee‐sponsored survey on quality management self‐assessment. Outlines research … self‐assessment helps management understand what TQM is about and how important it is for the organization.  …

Reports on interviews held with management at six factories in the UK, which had received awards for their … management commitment required to make these successful. Uncovers, from the results, an indication of the emphasis that managers … must place on becoming personally involved if TQM is to be successful. Identifies four common dimensions of management …

Describes the important role of activity‐based management in determining the direction for those managing change …

management practices up to date. The editors have employed quality management practices throughout to put each edition together …

Quality initiatives demand that management and staff share a mutual interest in improving the quality of customer … improving service quality. Argues that management needs to reflect on the consistency of its actions in relation to the …

the broader issue of management quality as a way of increasing market share and profits. Management quality has … Consultants Inc., in Tokyo, has come up with an approach called total integrated management (TIM). It consists of a comprehensive …

business, the MBNQA model and the EFQM model, first highlights the essence of TQM based on the concepts of quality management …

originating in the political sciences and corporate management fields of study, the paper provides a review and synthesis of the …