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Estimating impacts of logistics processes on online customer ratings : consequences of providing technology-enabled order tracking data to customers

Akturk, M. Serkan; Mallipeddi, Rakesh R.; Jia, Xingzhi - In: Journal of operations management 68 (2022) 6/7, pp. 775-811

Persistent link: https://www.econbiz.de/10013466496

Modelling choice in logistics : a managerial guide and application

Garver, Michael S.; Williams, Zachary; Taylor, G. S.; … - In: International journal of physical distribution & … 42 (2012) 2, pp. 128-151

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Nonlinear antecedents of customer satisfaction and loyalty in third-party logistics services (3PL)

Tontini, Gerson; Solberg Søilen, Klaus; Zanchett, Ricardo - In: Asia Pacific journal of marketing and logistics 29 (2017) 5, pp. 1116-1135

Persistent link: https://www.econbiz.de/10011796582

Study on the impact of fresh food e-commerce logistics service quality on customer satisfaction, customer trust, and repurchase intention

Zhou, Huizhuo; Xing, Xiaoyu - In: Journal of international trade & commerce 18 (2022) 5, pp. 19-35

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Quality Function Deployment als Methode der Dienstleistungskonzeption

Bergmann, Michael - In: Controlling als Instrument der Unternehmensführung, (pp. 217-244). 2007

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Guest preferences for service recovery procedures : conjoint analysis

Lee, Seung Hyun - In: Journal of hospitality and tourism insights 1 (2018) 3, pp. 276-288

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An empirical study on the cellular subscribers churn, selection factors and satisfaction with the services

Misra, Richa; Sonali Singh; Mahajan, Renuka - In: International journal of product development : IJPD 23 (2019) 2/3, pp. 105-121

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Accepting a crowdsourced delivery - a choice-based conjoint analysis

Bathke, Henrik; Hartmann, Evi - In: Adapting to the future : maritime and city logistics in …, (pp. 65-95). 2021

. Originality: The study contributes to the scarce literature on the promising concept of CSD to reduce logistics …-related environmental externalities and strengthens the application of marketing-related methodologies in logistics research. For CSD …

Persistent link: https://www.econbiz.de/10012744911

The antecedence of customer loyalty in traditional restaurants in East Java, Indonesia

Susanti, Christina Esti - In: International journal of process management and … 4 (2014) 1, pp. 22-35

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The role of interactivity on customer engagement in mobile e-commerce applications

Utami, Ami Fitri; Irwan Adi Ekaputra; Japutra, Arnold; … - In: International journal of market research 64 (2022) 2, pp. 269-291

Persistent link: https://www.econbiz.de/10012872815