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design, primary sample data were collected using a structured questionnaire from 314 bank customers from two of Zambia … indicate that the E-SERVQUAL model is applicable in the Zambian context and that security, website attribute, privacy …, responsiveness, efficiency, fulfilment and reliability are indeed relevant to electronic service quality and they affect customer …
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The purpose of this study is to find out the impact of awareness, privacy & safety, cost, convenience, social influence …. The results reveal that convenience, social influence, privacy & safety, and awareness have a significant impact on the …. The Confirmatory Factor Analysis (CFA) is applied for testing the reliability and validity as well as the suitability of …
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