Purpose The purpose of this paper is to identify and synthesize major streams of research on quality of student experience in higher education, to present an agenda for future research. Design/methodology/approach The paper presents a systematic review of research published in high-quality...

Purpose This study aims to assess students’ perceived quality of university administrative services, and reconnoiter the disparities in their perceptions according to their gender and college. This study also scrutinizes the influences of students’ perceived quality of university...

Reports on the results of a questionnaire survey into the perceptions of retailing as a destination career. While some students are attracted to the industry, overall a neutral or negative perception prevails. This is conveyed from a general ignorance as to what a retail management job involves...

Throughout the 1980s, UK retailers have sought competent managers of graduate calibre for their management training programmes. Most of these graduates were non‐specialists recruited from a variety of higher education establishments. In recent years, however, a number of institutions have...

Sociology has received little attention in the UK′s first generation of undergraduate retail degrees. Suggests that in some ways this is a surprising omission and offers some simple thoughts on the links between sociology and retailing. Stresses the importance of shopping as a social activity...

Purpose The purpose of this paper is to investigate the usage of university Facebook (FB) groups and sites by undergraduate students seeking information about their departments and the ways these pages could be used to acquire students. The factors that can intensify the FB group activities of a...

Purpose – To investigate how the financial status of students in England and France affects their experience of university life. Design/methodology/approach – A questionnaire survey was carried out among undergraduates in two countries. There were 168 responses from students studying at a...

Reports statistics that show that the number of economics majors in the USA achieved a peak in 1989‐90 but had declined by 11 percent by 1993 and experienced further 8.8 percent drop from 1992‐93 to 1993‐94 while at the same time the number of overall Bachelor’s degrees granted in all...

Purpose The purpose of this paper is to explore the complexity of developing into an international institution from the perspective of higher education leaders through the case study of one institution engaged in institutional transformation. Design/methodology/approach This study employs the...

Purpose – The purpose of this paper is to evaluate a leadership development program (LDP) for senior academic staff on “qualitative research” after two years to establish the success, limitations and overall impact of the program in terms of personal, professional and organizational...