Living with uncertainty is an everyday reality for most business entities today. This is especially the case for knowledge-intensive enterprises, such as those in technology, financial services, biotechnology and telecommunications, where new innovations and shifting customer preferences can...

One of the most intriguing questions since the time of Plato concerns what defines skillful performance in terms of specific capabilities, knowledge, competence, and expertise. As Frederick Taylor famously noted, an answer to that question would enable us to know what to focus on and what to do...