Purpose – Healthcare organizations have addressed current error issues by adopting quality programs, which usually include strategic human resource management (HRM). However, little research has focused on the determinants of successful quality programs at healthcare organizations. The purpose...

Purpose – The purpose of this article is to discuss the role of transparent leadership in a small family owned hotel, the Wingate Inn, Garden City, New York. The goal is to demonstrate that one can create a more productive, open work place and ultimately more satisfied, loyal guests. The...

Purpose – This paper seeks to examine the career patterns and labour mobility of managers in the convention and exhibition industry in Australia, an example of a new emerging industry within the service sector. Design/methodology/approach – Through the use of the technique of life and work...

Purpose – To suggest a counseling model for human resource professionals, firmly based in providing complete transparency, which will assist employees and organizations in adapting to changes in the psychological contract. Design/methodology/approach – The authors posit that as the...

Purpose – The human resource (HR) function is experiencing considerable change with pressure to demonstrate added value and a trend to outsourcing. This paper aims to examine the early careers and career development of HR professionals in this time of change, and to consider the development...

Purpose – The purpose of this paper is to ascertain to what extent organisations specifically use communication skills as a key criterion in their selection and subsequent development of managerial staff. Design/methodology/approach – The paper presents empirical findings from...

Purpose – The paper aims to highlight the challenges faced by international organisations such as the United Nations when facing the ever‐changing demands for change through the adoption of a holistic reform process. Design/methodology/approach – The paper uses the UN as a case for...

Purpose – The purpose of this paper is to present an in‐depth analysis of the Islamic work ethic (IWE) and its influence on innovation capability in the public sector. Design/methodology/approach – The foundations of IWE and innovation capability were assessed using a validated...

Purpose – The purpose of this paper is to examine the association between organizational downsizing and the extent to which organizations are engaging in human resource practices tailored to the needs of older workers (Study 1) and are providing a supportive training and development climate...

Purpose – The purpose of this study is to test a model where human resource inputs (e.g. motivation, employee skill) and human resource processes/practices (e.g. training and development; profit sharing) are hypothesized to contribute uniquely and positively to organizational outputs, i.e. job...