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The role of servicescape and image perceptions of customers on behavioral intentions in the hotel industry
Durna, Ufuk; Dedeoğlu, Bekir Bora; Balikçioglu, Sevgi - In: International journal of contemporary hospitality management 27 (2015) 7, pp. 1728-1748
Persistent link: https://www.econbiz.de/10011477056
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The gloom of the COVID-19 shock in the hospitality industry : a study of consumer risk perception and adaptive belief in the dark cloud of a pandemic
Foroudi, Pantea; Tabaghdehi, S. Asieh H.; Marvi, Reza - In: International journal of hospitality management 92 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012425708
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Role of customer satisfaction as a mediator between sensory marketing and customer loyalty : a case of Pakistani restaurant industry
Satti, Zoya Wajid; Babar, Samreen Fahim; Parveen, Shagufta - In: Journal of international food & agribusiness marketing 35 (2023) 5, pp. 559-581
Persistent link: https://www.econbiz.de/10014444377
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The antecedence of customer loyalty in traditional restaurants in East Java, Indonesia
Susanti, Christina Esti - In: International journal of process management and … 4 (2014) 1, pp. 22-35
Persistent link: https://www.econbiz.de/10010390788
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Impact of hotel attributes, service quality and brand image on customer satisfaction among diners at a fine dine restaurant : evidence from India
Rai, Hithesh; Prabhu, H. Mahesh - In: International journal of business excellence : IJBEX 26 (2022) 4, pp. 425-437
Persistent link: https://www.econbiz.de/10013198315
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Perceptions of customers regarding their expectations of service quality in South African full-service restaurants
Naude, Petro; Rudansky-Kloppers, Sharon - In: International business and economics research journal 15 (2016) 2, pp. 55-67
Persistent link: https://www.econbiz.de/10011701215
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The value of measuring customer satisfaction
Cho, Jihoon; Aribarg, Anohca; Manchanda, Puneet - 2017 - This version: January 2017
Persistent link: https://www.econbiz.de/10011741909
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The role of sacrifice and service quality in the Indian restaurant industry
Kushwah, Prabhat Kumar Singh; Singh, Pankaj Kumar - In: International journal of business excellence : IJBEX 23 (2021) 2, pp. 153-170
Persistent link: https://www.econbiz.de/10012506643
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Effects of service quality and customer satisfaction on repurchase intention in restaurants on University of Cape Coast Campus
Mensah, Ishmael; Mensah, Rebecca Dei - In: Journal of Tourism, Heritage & Services Marketing : JTHSM 4 (2018) 1, pp. 27-36
Persistent link: https://www.econbiz.de/10011892717