Sitnikov, Catalina Soriana - In: Annals of University of Craiova - Economic Sciences Series 1 (2009) 37, pp. 75-81
and the customer who can use it only once). Customer satisfaction is one of the topics related with the quality due to the … becoming important among various customers. By measuring customer satisfaction companies receive a lot of knowledge about which … logical argumentation of use for those tools that should be combined to measure the customer satisfaction in a service company …