satisfaction and on improving customer retention. In this study, the impact of CRM on loyalty in the pharmaceutical sector in … Tunisia is studied. Service quality perception, customer satisfaction, loyalty, retention and firm profitability have been … perception, satisfaction and loyalty. However, there are no significant relationships either between CRM and retention or between …

customer satisfaction on customer loyalty in an online shopping environment. Design/methodology/approach – There were two … customer perceived value between satisfaction and loyalty. Structural equation modelling techniques and linear hierarchical … perceived value influence customer satisfaction, and then influence customer loyalty. In addition this study found that …

proposes that belonging to a virtual community has positive effects on consumer satisfaction, affective commitment and word … that belonging to a virtual community may enhance consumer satisfaction, affective commitment and word‐of‐mouth advertising … construct of belonging, called non‐participative belonging. Active participative belonging influences the level of satisfaction …

Purpose – Like any product purchases, the success of online shopping depends largely on user satisfaction and other … interactional fairness exert significant positive effects on customers' satisfaction and trust in vendors. Satisfaction is a strong …'s satisfaction and trust are not just related to products: therefore vendors should put effort into the pre‐ and post …

to examine the influences of satisfaction and trust on social integration. Design/methodology/approach – Structural …. Findings – The results demonstrate that increasing satisfaction, trust, and familiarity and assisting members’ personal … enthusiasm for SNSs. Likewise, fostering members’ satisfaction through more gratifying and easier interactions is an effective …

indirectly. Users’ satisfaction on link sharing tools was the main factor affecting the continuance intention. Individuals … significant predictors of his or her satisfaction. Besides, people with high privacy concern tended to have less satisfaction with …

(OCBE). In addition, a mediator effect of satisfaction and brand love in the relationship between OCBE and positive …: involvement, OBE, and self-brand image congruency. For the first time, brand love and satisfaction were considered as direct …

repurchase and continuance research, this study identifies four focal constructs: site commitment, satisfaction, social …

Purpose – The purpose of this paper is to identify the antecedents of satisfaction and revisit intentions for full … study is primarily focussed on exploring the effects on the traditional antecedents of satisfaction and revisit intentions … to test the suitability of the proposed model for measuring satisfaction and revisit intentions, while structural …

perceived value, satisfaction, trust and behavioral intentions and the moderator effect of the cruise line on cruise passengers …? satisfaction? trust?. In addition, it has been proved that the cruise line moderates the relationships between constructs in most … perceived service quality with overall satisfaction, trust and behavioral intentions suggest that one of the cruise lines …