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A Framework for Formulating After‐sales Support Strategy

Armistead, Colin; Clark, Graham - In: International Journal of Operations & Production Management 11 (1991) 3, pp. 111-124

‐sales support strategy and links it to a manufacturing strategy model to produce a comprehensive strategy for customer satisfaction …

Persistent link: https://www.econbiz.de/10014791173

Satisfaction with business‐to‐employee benefit systems and organizational citizenship behavior

Huang, Jen‐Hung; Jin, Bih‐Huang; Yang, Chyan - In: International Journal of Manpower 25 (2004) 2, pp. 195-210

company itself. This study examines the dimensions of satisfaction with a business‐to‐employees (B2E) benefit system and the … linkages between satisfaction and organizational citizenship behavior (OCB). Structural equation modeling of data shows that … convenience, delivery, interface, accuracy, price and security are factors that affect employee satisfaction with the B2E benefit …

Persistent link: https://www.econbiz.de/10014783118

A new customer‐oriented participation method for communicative planning

Majamaa, Wisa; Kuronen, Matti; Kostiainen, Juha; … - In: International Journal of Housing Markets and Analysis 1 (2008) 1, pp. 68-80

Purpose – This paper aims to examine the identification and engagement of future inhabitants in urban planning processes using a new “public–private–people partnerships (4Ps)” participation method, where public, private and people are in partnership. This form of participation gives...

Persistent link: https://www.econbiz.de/10014777657

Economic drivers of dwelling satisfaction

Frank, Björn; Enkawa, Takao - In: International Journal of Housing Markets and Analysis 2 (2009) 1, pp. 6-20

dwelling satisfaction over time. While cross‐sectional studies have only examined the direct influence of income on dwelling … satisfaction, this paper suggests that there are additional influences mediated by other social indicators. Design … indicators on dwelling satisfaction. Path analysis is used to test for the existence of mediated relationships. Findings – The …

Persistent link: https://www.econbiz.de/10014777677

Housing preferences for affordable social housing projects in Guayaquil, Ecuador

Delgado, Alina; De Troyer, Frank - In: International Journal of Housing Markets and Analysis 10 (2017) 1, pp. 112-139

Purpose The purpose of this paper is to describe the principles of a conceptual model to help developers and housing users achieve their expectations regarding quality, affordability and reasonable profits. Based on the identification of housing user’s preferences extracted from the survey,...

Persistent link: https://www.econbiz.de/10014777869

Measuring and Selling the Value of Logistics

Lambert, Douglas M.; Burduroglu, Renan - In: The International Journal of Logistics Management 11 (2000) 1, pp. 1-18

customer satisfaction to shareholder value including: customer satisfaction, customer value‐added (CVA), total cost analysis …, segment profitability analysis, strategic profit model and shareholder value. While customer satisfaction and CVA may lead to …

Persistent link: https://www.econbiz.de/10014780522

Unlocking the Supply Chain to Build Competitive Advantage

Walker, Brian; Bovet, David; Martha, Joseph - In: The International Journal of Logistics Management 11 (2000) 2, pp. 1-8

Customer demands on manufacturers and retailers are increasing relentlessly. Spurred by the Internet's “click it and get it” value proposition, a growing number of consumers and business buyers want customized products, convenient ordering, and rapid fulfillment. Delivering against these...

Persistent link: https://www.econbiz.de/10014780530

Logistics Value: Definition, Process and Measurement

Rutner, Stephen M.; Langley, C. John - In: The International Journal of Logistics Management 11 (2000) 2, pp. 73-82

Most logistics professionals and academics agree that logistics is an essential function within business. Furthermore, there has been a trend over the last few years to consider logistics as a process that creates value. While the terms value and value‐added have experienced popular usage,...

Persistent link: https://www.econbiz.de/10014780536

Logistics flexibility and its impact on customer satisfaction

Zhang, Qingyu; Vonderembse, Mark A.; Lim, Jeen‐Su - In: The International Journal of Logistics Management 16 (2005) 1, pp. 71-95

, and shows how it relates to customer satisfaction. Design/methodology/approach – The study uses a large sample survey ( n … logistics capability and customer satisfaction. Research limitations/implications – The dependent and independent variables were … capability, and customer satisfaction. …

Persistent link: https://www.econbiz.de/10014780599

Customer service in the Baltic region: an exploratory analysis

Johnson, Carol J.; Grimm, Curtis M.; Blome, Valdis - In: The International Journal of Logistics Management 18 (2007) 2, pp. 157-173

Purpose – The goal of this research is to identify which service activities contribute most to customer satisfaction in … contributes to customer satisfaction. Of the six dimensions tested, all of the relationships were in the expected direction. Only … one did not contribute significantly to customer satisfaction. In order of importance to customer satisfaction the …

Persistent link: https://www.econbiz.de/10014780638