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Is this really kneaded? Identifying and eliminating potentially harmful forms of workplace control
Friebel, Guido; Heinz, Matthias; Hoffman, Mitchell; … - 2024
In a large German bakery chain, many workers report negative perceptions of monitoring via checklists. We survey … workers and managers about the value and time costs to all in-store checklists, leading the firm to randomly remove two of the … most perceivedly time-consuming and low-value checklists in half of stores. Sales increase and store manager attrition …
Persistent link: https://www.econbiz.de/10014536338
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Golden rule of forecasting : be conservative
Armstrong, Jon Scott; Green, Kesten C.; Graefe, Andreas - In: Journal of business research : JBR 68 (2015) 8, pp. 1717-1731
Persistent link: https://www.econbiz.de/10011317073
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Testing effects of loss framing and checklists : evidence from a field experiment on wellness program participation in Philadelphia
Bhanot, Syon P.; Roberto, Christina A.; Chainani, Anjali; … - In: Journal of the Economic Science Association : a … 5 (2019) 2, pp. 210-222
Persistent link: https://www.econbiz.de/10012163417
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Effects of stories and checklist decision aids on knowledge structure development and auditor judgment
Bierstaker, James L.; Downey, Denise Hanes; Rose, Jacob M. - In: The journal of information systems : JIS ; a semiannual … 32 (2018) 2, pp. 1-24
Persistent link: https://www.econbiz.de/10011976946
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Is this really kneaded? : identifying and eliminating potentially harmful forms of workplace control
Friebel, Guido; Heinz, Matthias; Hoffman, Mitchell; … - 2024
In a large German bakery chain, many workers report negative perceptions of monitoring via checklists. We survey … workers and managers about the value and time costs to all in-store checklists, leading the firm to randomly remove two of the … most perceivedly time-consuming and low-value checklists in half of stores. Sales increase and store manager attrition …
Persistent link: https://www.econbiz.de/10014533294
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An investigation of response generalization across cleaning and restocking behaviors in the context of performance feedback
DeRiso, Anthony; Ludwig, Timothy D. - In: Journal of organizational behavior management 32 (2012) 2, pp. 140-151
Persistent link: https://www.econbiz.de/10009573820
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"How may I help you?" : improving telephone customer service in a medical clinic setting
Slowiak, Julie M. - In: Journal of organizational behavior management 34 (2014) 1, pp. 39-51
Persistent link: https://www.econbiz.de/10010355168
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The effects of task clarification and group graphic feedback on early punch-in times
Palmer, Michael G.; Johnson, C. M. - In: Journal of organizational behavior management 33 (2013) 4, pp. 265-275
Persistent link: https://www.econbiz.de/10010250275
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Using task clarification and feedback training to improve staff performance in an East African nongovernmental organization
Durgin, Amy; Mahoney, Amanda; Cox, Christophe; … - In: Journal of organizational behavior management 34 (2014) 2, pp. 122-143
Persistent link: https://www.econbiz.de/10010398728
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The impact of a task clarification and feedback intervention on restaurant service quality
Reetz, Nicholas K.; Whiting, Seth W.; Dixon, Mark R. - In: Journal of organizational behavior management 36 (2016) 4, pp. 322-331
Persistent link: https://www.econbiz.de/10011629639