The classical view of an information system is that it represents and reflects physical reality. We suggest this classical view is increasingly obsolete: digital technologies are now creating and shaping physical reality. We call this phenomenon the ontological reversal. The ontological reversal...

Building on neo-institutional theory and theories of innovation and diffusion, recent work in the field of management has suggested that management research and practice is characterized by fashions. A management fashion is a relatively transitory belief that a certain management technique leads...

Why action research and information systems?There have been frequent calls for IS researchers to make their research more relevant to practice (Zmund 1998), yet it seems IS researchers continue to struggle to make excellent research practically relevant. We believe action research methods...

Until recently, most ethnographic research in information systems has been based on the traditional anthropological model of ethnography. In this traditional model of ethnography, one of the most important data-gathering techniques is participant observation. The ethnographer observes and...

Business Process Management (BPM) is a management technique which seeks to constantly innovate business processes to improve customer service while reducing costs. While much IS research has looked at the design and implementation of BPM, including its critical success factors, methodology and...

This paper reports on a workshop hosted at the University of Massachusetts Amherst in September, 2018. The workshop, called “Giving Voice to the Voiceless: The Use of Digital Technologies by Marginalized Groups”, focused on discussing how marginalized groups use digital technologies to raise...

The formulation and implementation of a digital transformation strategy (DTS) has become a key concern for many pre-digital organizations across traditional industries, but how such a strategy can be developed remains an open question. We used interpretive in-depth case study research to study...

China’s recent shift to a two-child policy has important implications for the mother and baby industry in China. E-commerce platforms of pregnancy and parenting are likely to see substantial growth in the coming years. This paper looks at mothers’ intention to continue using a community...