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Das Ombudsmannverfahren des Bundesverbandes deutscher Banken im Lichte von Kundenzufriedenheit und Kundenbindung

Körnert, Jan; Wolf, Cornelia - 2002

Das Ombudsmannverfahren des Bundesverbandes deutscher Banken feiert am 1. Juli 2002 sein zehnjähriges Jubiläum. Das Jubiläum liefert eine willkommene Gelegenheit zur kritischen Bestandsaufnahme. Zudem soll der tiefergehenden Frage nachgegangen werden, ob sich die mit der Einführung des...

Persistent link: https://www.econbiz.de/10010512691

Speak my language or look like me? - Language and ethnicity in bilingual customer service recovery

Azab, Carol; Clark, Terry - In: Journal of business research : JBR 72 (2017), pp. 57-68

Persistent link: https://www.econbiz.de/10011645477

Please call me John : name choice and the assimilation of immigrants in the United States, 1900 - 1930

Carneiro, Pedro; Lee, Sokbae; Reis, Hugo - 2015

The vast majority of immigrants to the United States at the beginning of the 20th century adopted first names that were common among natives. The rate of adoption of an American name increases with time in the US, although most immigrants adopt an American name within the first year of arrival....

Persistent link: https://www.econbiz.de/10011283642

Please call me John : name choice and the assimilation of immigrants in the United States, 1900-1930

Carneiro, Pedro; Lee, Sokbae; Reis, Hugo - 2016

Persistent link: https://www.econbiz.de/10011454305

Please call me John : name choice and the assimilation of immigrants in the United States, 1900-1930

Carneiro, Pedro; Lee, Sokbae; Reis, Hugo - 2016

Persistent link: https://www.econbiz.de/10011484085

From immigrants to Americans: race and assimilation during the Great Migration

Fouka, Vasiliki; Mazumder, Shom; Tabellini, Marco - 2021

-migration with a version of the shift-share instrument, we find that immigrants living in areas that received more Black migrants …

Persistent link: https://www.econbiz.de/10012518129

Redistribution preferences, attitudes towards immigrants, and ethnic diversity

Coban, Mustafa - 2020

their opposition to future immigration. In turn, an open-minded and tolerant attitude promotes mutual trust and solidarity … natives' support for redistribution, with attitudes towards immigrants and immigration acting as mediators. By applying … losing intangible goods triggered by immigration is substantial in the formation of natives' socio-political attitudes …

Persistent link: https://www.econbiz.de/10012256986

Ethnic identity and the employment outcomes of immigrants : evidence from France

Delaporte, Isaure - 2019

. The results show that having multiple identities improves the employment outcomes of the migrants and contribute to help … design effective post-immigration policies. …

Persistent link: https://www.econbiz.de/10012022260

Racial identity and the political ideologies of Afro-Caribbean immigrants

Thomas, Kevin J. A. - In: The review of black political economy : analyzing … 45 (2018) 1, pp. 22-39

Persistent link: https://www.econbiz.de/10012118246

I'm fine with Immigrants, but ... : attitudes, ethnic diversity, and redistribution preference

Coban, Mustafa - 2017

Combining the link between ethnic heterogeneity, attitudes towards immigrants, and the support of redistribution, predictions are made about natives' preference for redistribution depending on interethnic contact, perceived outgroup threats, and natives' social distance from immigrants. The...

Persistent link: https://www.econbiz.de/10011770667