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Improving text summarization of online hotel reviews with review helpfulness and sentiment
Tsai, Chih-Fong; Chen, Kuanchin; Hu, Ya-Han; Chen, Wei-Kai - In: Tourism management : research, policies, practice 80 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012237344
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Comparison of online customer ratings between the eco-labelled and non-eco-labelled hotels of Oslo
Binbasioglu, Hulisi - In: International journal of entrepreneurship and … 24 (2020) 4/5, pp. 358-373
Persistent link: https://www.econbiz.de/10012251193
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Factors contributing to the helpfulness of online hotel reviews : does manager response play a role?
Kwok, Linchi; Xie, Karen L. - In: International journal of contemporary hospitality management 28 (2016) 10, pp. 2156-2177
Persistent link: https://www.econbiz.de/10011567199
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Effects of managerial response on consumer eWOM and hotel performance : evidence from TripAdvisor
Xie, Karen L.; Zhang, Zili; Zhang, Ziqiong; Singh, Amrik; … - In: International journal of contemporary hospitality management 28 (2016) 9, pp. 2013-2034
Persistent link: https://www.econbiz.de/10011624247
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A comparative analysis of major online review platforms : implications for social media analytics in hospitality and tourism
Xiang, Zheng; Du, Qianzhou; Ma, Yufeng; Fan, Weiguo - In: Tourism management : research, policies, practice 58 (2017), pp. 51-65
Persistent link: https://www.econbiz.de/10011634642
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Joint effects of management responses and online reviews on hotel financial performance : a data-analytics approach
Xie, Karen L.; So, Kevim Kam Fung; Wang, Wei - In: International journal of hospitality management 62 (2017), pp. 101-110
Persistent link: https://www.econbiz.de/10011702700
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Asymmetry of hotel ratings on TripAdvisor : evidence from single- versus dual-valence reviews
Fong, Lawrence Hoc Nang; Lei, Soey Sut Ieng; Law, Chun … - In: Journal of hospitality marketing & management 26 (2017) 1, pp. 67-82
Persistent link: https://www.econbiz.de/10011669668
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Multilevel analysis of the relationship between type of travel, online ratings, and management response : empirical evidence from international upscale hotels
Liang, Sai; Schuckert, Markus; Law, Chun Hung Roberts - In: Journal of travel and tourism marketing 34 (2017) 1/3, pp. 239-256
Persistent link: https://www.econbiz.de/10011669972
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Roles of negative emotions in customers' perceived helpfulness of hotel reviews on a user-generated review website : a text mining approach
Lee, Minwoo; Jeong, Miyoung; Lee, Jongseo - In: International journal of contemporary hospitality management 29 (2017) 2, pp. 762-783
Persistent link: https://www.econbiz.de/10011687726
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How do domestic and international high-end hotel brands receive and manage customer feedback?
Schuckert, Markus; Liang, Sai; Law, Chun Hung Roberts; … - In: International journal of hospitality management 77 (2019), pp. 528-537
Persistent link: https://www.econbiz.de/10011988936