Conventional optimization algorithms that prescribe order packing instructions (which items to pack in which sequence in which box) focus on box volume utilization yet tend to overlook human behavioral deviations. We observe that packing workers at the warehouses of Alibaba Group deviate from...

With the increasing availability of data, the adoption of algorithms has become almost a necessity for businesses. Since algorithms often require human involvement, understanding how humans perceive algorithms is instrumental to the success of algorithm design in operations. In particular, the...

Wage transparency has become increasingly prevalent across industries as a result of government mandates, companies' voluntary disclosure, and digitization. A commonly cited benefit of wage transparency is that it can prompt underpaid workers to negotiate and thus reduce wage inequality. To...

We study the value of short-lived and experiential-oriented pop-up stores, a popular type of omni-channel retail strategy, on both retailers that participate in pop-up store events and retailing platforms that host these retailers. We conducted a large-scale randomized field experiment with...

In reward-based crowdfunding, creators of entrepreneurial projects solicit capital from potential consumers to reach a funding goal and offer future products/services in return. We examine consumers' contribution patterns using a novel dataset of 28,591 projects collected at 30-minute resolution...

Problem definition: As digitization enables service platforms to easily access users’ information, important questions arise about how service platforms should disseminate information to improve platform operations. We contribute to this understanding by examining how providing...

Extending prior work studying how managers can lift productivity, we examine a low-cost, information-based intervention that is conducted by other agents in the work environment. Specifically, we study social nudges on online platforms whereby co-users connected with a worker on a platform (or...