Purpose – The authors set out to determine which human capital processes and practices were most strongly related to company financial performance. Design/methodology/approach – The authors surveyed more than 3,500 employees and more than 150 HR executives in 26 organizations, all of which...

Purpose – The purpose of this paper is to emphasize how different service strategies are properly aligned with the external environment, and how organizational factors lead to a specific level of service‐related performance outcomes. Design/methodology/approach – A multicase research...

Purpose – As the practice of outsourcing business activities has become more common than ever, partnerships have increasingly been forged. The aim is to ensure superior performance through organizational relationships characterized by trust and cooperation. Strategic human resource (HR)...

Purpose – The purpose of this paper is to highlight some of the Best Practices in People Management. Design/methodology/approach – This article describes effective people management which is vital for effective project management. The present article will lead you through some of the best...

Purpose – The purpose of this paper is to attempt to demystify knowledge management. Design/methodology/approach – This paper looks at existing literature. Findings – The paper finds that, in simple words, knowledge management involves three things, namely, knowledge creation, knowledge...

Purpose – The purpose of this paper is to investigate the trend of human resource (HR) outsourcing among manufacturing companies in Malaysia. Design/methodology/approach – The data for the study were obtained from survey responses from 232 manufacturing companies in Malaysia, of which were...

Purpose – The objective of this study is to gain more insight into Malaysian human resource management, in terms of its history and current HR practices. Also, this paper also intends to examine the impact of implementing HR practices on the overall organization's performance based on a sample...

Purpose – This article aims to put sustainability as a new step in the evolutionary pathway of human resource management (HRM). Design/methodology/approach – This article provides a literature review on the evolution of HRM and we reflected how HRM can contribute to organizational...

Explores the relevance (practice) of strategic HR (employee development) to the financial service arena and the extent to which it may be possible to use it as a means of retaining external customers. There is at present little understanding of the way employee development is practised within...

Purpose – The purpose of this paper is to reconceptualise employer branding in sustainable organizations at the intersection of branding, strategic human resource management (HRM) and corporate social responsibility (CSR). Design/methodology/approach – Based on an outline of current...