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Customers' perceptions as an antecedent of satisfaction with online retailing services

Mwencha, Peter; Muathe, Stephen - In: Journal of marketing and consumer behaviour in emerging … (2018) 1, pp. 4-27

The assessment of antecedents of customer satisfaction has become very important for the success of online retailing services. This paper reports the results of a study that investigated the antecedent role of customers' perceptions vis-a-vis satisfaction with online retailing services. While...

Persistent link: https://www.econbiz.de/10012116963

Impact of e-service quality on e-loyalty of online banking customers in Pakistan during the Covid-19 pandemic : mediating role of e-satisfaction

Khan, Fahad Najeeb; Muhammad Usman Arshad; Munir, Muhammad - In: Future Business Journal 9 (2023), pp. 1-12

This study explores the mediating role of e-satisfaction during the pandemic on the relationship between e-service quality and e-loyalty of banking customers in Pakistan. The data were collected from 442 customers of online banking services in Pakistan during the Covid-19 pandemic, following a...

Persistent link: https://www.econbiz.de/10014380765

Affecting of E-Commerce Websites on Customer Satisfaction : A Case Study of Home Products Users

Sinhaseni, Tuneklao; Nuangjamnong, Chompu; Dowpiset, … - 2023

This study aims to find out how the website's design, the quality of the information, security, responsiveness, and … trust all affect customer satisfaction in the context of e-Commerce website of home product users in the Thai population … good design website of their home product contents accurately and quickly, responding to the customers properly …

Persistent link: https://www.econbiz.de/10014351580

How to manage the online experience concerning transactional and experimental customers: case of e-fashion sector

Castro-Lopez, Adrian; Vázquez Casielles, Rodolfo; … - In: Journal of business economics and management 20 (2019) 3, pp. 595-617

The online fashion and textile sector is growing in recent years, becoming one of the online sectors with the highest volume of business. However, the bibliography on e-service quality and its consequences in this sector has been underdeveloped in the last years. This paper presents a model that...

Persistent link: https://www.econbiz.de/10012175766

E-Commerce Websites, Consumer Order Fulfillment and After-Sales Service Satisfaction : The Customer Is Always Right, even after the Shopping Cart Check-Out!

Camilleri, Mark Anthony - 2021

) websites, including website attractiveness, website functionality, website security and consumer fulfillment during an …

Persistent link: https://www.econbiz.de/10013225504

The Impact of Consumers’ Satisfaction and Repurchase Intention on E-Commerce Platform : A Case Study of The Top Three E-Commerce in Bangkok

Khanijoh, Chonthicha; Nuangjamnong, Chompu; Dowpiset, … - 2022

This study is proposed to determine factors impacting Consumers’ Satisfaction and Repurchase Intention on the E-commerce Platform in Bangkok, Thailand. The objectives of this research also to determine the impact of consumers’ satisfaction on repurchase intention, the impact of different...

Persistent link: https://www.econbiz.de/10013290393

Perceived Electronic Service Quality by Individual Customers

Çelik, Hakan; Başaran, Bülent - 2011

Since electronic services (e-services) are different from their traditional counterparts in many aspects, conventional service quality models remain insufficient to capture the perceived e-service quality concept. Therefore, the aim of this study is to develop a structural perceived e-service...

Persistent link: https://www.econbiz.de/10014180521

The Role of Brand Equity and Perceived Value for Stimulating Purchase Intention in B2C e-Commerce Web Sites

Civelek, Mustafa Emre - 2019

This paper attempts to clarify the underlying mechanism behind purchase decision on B2C e-commerce web sites. Research question of the study is to investigate the interaction between brand equity, perceived value and purchase intention in B2C ecommerce context by specifically questioning the...

Persistent link: https://www.econbiz.de/10012893032

Examining the effects of electronic service quality on online banking customer satisfaction : evidence from Zambia

Mwiya, Bruce; Katai, Mathew; Bwalya, Justice; Kayekesi, … - In: Cogent business & management 9 (2022) 1, pp. 1-23

indicate that the E-SERVQUAL model is applicable in the Zambian context and that security, website attribute, privacy … restrictions. The implications to policy and practice are that improving security, website attributes, privacy, efficiency …

Persistent link: https://www.econbiz.de/10014443940

An Investigation of Perception Differences Regarding E-Service Quality Dimensions Among E-Service Customers

Başaran, Bülent - 2012

Diffusion of Internet usage and proliferation of electronic commerce activities have forced many service companies to implement the online extensions and provide all or some services via high quality web sites. Therefore, determining the quality dimensions of their web sites and understanding...

Persistent link: https://www.econbiz.de/10013114503

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