The healthcare market faces severe information asymmetry — patients struggle to evaluate the clinical quality of hospitals and make choices accordingly. To inform patients of hospital selection, crowdsourced review platforms (e.g., Yelp) have begun to display hospitals’ clinical quality...

It has been argued that the theory borrowing practices in IS research have become workmanlike—appropriate and effective, but lacking innovation. This concern is particularly salient at a time when digital phenomena are profoundly transforming society. Therefore, it is legitimate to ask: Are...