The primary approach to studying lobbying assumes that it allows interests to provide information to politicians. Literature has largely focused on the strategies that lobbyists can use to overcome the problem of credible communication under misalignment of preferences. This appears at odds with...

In most electoral agency models, the principal observes an increasing signal of the agent's effort. But in enforcement contexts, the signal may be nonmonotonic. This is the case if the principal observes enforcement actions rather than underlying violation incidents (e.g., crime or infections)....

Purpose – The purpose of this paper is to provide an analysis of the changes that have occurred in Quality Management to demonstrate that a generational change has occurred. It then seeks to establish a firm theoretical basis for the identified change. Design/methodology/approach – The paper...

The concept of Brand Knowledge Management looks to move brand‐led organizations from content to process and from data to tacit knowledge. This paper proposes a manifesto for brand marketing that re‐focuses its activities and challenges the roles, structures and behaviour of its management....

Purpose – This paper seeks to analyse the nature of the communication process involving stakeholders in a working relationship with organisations. While most research has been undertaken to identify who or what these stakeholders are and what the patterns of relationships look like, very...

This contribution outlines the development of quality theory through various stages to the point where it now recognises the impact of external groups and individuals on the output of quality products and services. In particular, it articulates how the developments in stakeholder theory have...