Drawing on project work in public and private sector organizations, considers the critical factors for managers of … of both supplier and customer managers are examined. Spells out what is involved for supplier managers to take a … genuinely customer‐focused approach to their services, and how customer managers can develop the skills to work best with …

topic has remained relatively unexplored, especially so far as the effectiveness of the senior managers and officials is … managers are aware of the needs for their own and others’ effectiveness and desire for development, and that the presence of … of the senior managers is concerned. Concludes that effectiveness should be defined as functions of awareness of self and …

judge their own level of ability, may be responsible for underestimation by training managers of the effects of their …

Reports the results of a survey of British senior managers concerning their leisure and work beliefs, as well as coping …

Despite the considerable attention given to managers and their effectiveness in the last few decades, a great deal of … which determine the managerial effectiveness of senior managers in the public sector. The results point to the presence of … requires attention to the senior managers’ “choice” and “meaningful actions”, within an open system context.  …

‐controlled relaxation can be applied to groups of managers to reduce psychological and physical stress. The study involved 36 middle … managers with stress problems who were randomly exposed to treatment and non‐treatment, which consisted of a three …

optimum training approaches for resolving management issues and the ability to convince managers throughout the organisation …

The article examines the results of a major survey of the processes of developing effective managers. The questionnaire …

Managers now face a new responsibility, critical to their job success — helping subordinates develop the key skills … necessary to meet performance objectives. Due to a lack of formal college instruction, it is evident that managers and business …