Consumers frequently exchange private data about themselves for goods or for money. For example, they provide personal data in online interactions with technology companies, in return for information or other goods. We provide a normative criterion to assess whether companies adequately...

Mobility-as-a-Service (MaaS) is based on the notion that consumers and transport providers access a centralized platform for the planning, payment, and management of trips, and combines multiple modes of transportation designed to increase the efficiency of the system. MaaS offers substantial...

Customer service agents serve a critical role towards post-purchase customer satisfaction, retention, and loyalty. However, properly evaluating their performance involves several challenges: commonly used customer survey measures suffer from scarce, biased, and delayed responses. This study...