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Impact of service quality on c...
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Unternehmenserfolg
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94
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90
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88
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86
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79
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72
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68
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67
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Herrmann, Andreas
66
Stulz, René M.
66
Vrontis, Demetris
66
Schnabel, Claus
65
Stauss, Bernd
65
Ashkanasy, Neal M.
61
Propper, Carol
61
Estrin, Saul
60
Matzler, Kurt
60
Hasan, Iftekhar
57
Gil Saura, Irene
54
Konings, Jozef
54
Hollebeek, Linda D.
52
Prybutok, Victor R.
52
Straume, Odd Rune
52
Aksoy, Lerzan
51
Prentice, Catherine
51
Coad, Alexander
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49
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49
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Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
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International journal of hospitality management
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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351
International journal of contemporary hospitality management
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Strategic management journal
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International journal of production economics
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The journal of business & industrial marketing
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Journal of travel and tourism marketing
285
Journal of the Academy of Marketing Science
281
Technological forecasting & social change : an international journal
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Journal of hospitality marketing & management
273
Journal of strategic marketing
261
International Journal of Quality & Reliability Management
244
Discussion paper / Centre for Economic Policy Research
238
Psychology & marketing
238
International business review : the official journal of the European International Business Academy
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Small business economics : an entrepreneurship journal
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European Journal of Marketing
227
Journal of Asian finance, economics and business : JAFEB
227
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
226
Finance research letters
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International journal of productivity and quality management : IJPQM
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Management science : journal of the Institute for Operations Research and the Management Sciences
215
International journal of quality & reliability management
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Services marketing quarterly
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The TQM journal : the international review of organizational improvement
207
International Journal of Bank Marketing
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RePEc
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USB Cologne (EcoSocSci)
1,654
EconStor
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BASE
384
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83
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141
Mechanics of engendering customer loyalty : a conceptual framework
Srivastava, Medha
;
Rai, Alok Kr.
- In:
IIMB management review
30
(
2018
)
3
,
pp. 207-218
Persistent link: https://www.econbiz.de/10012028972
Saved in:
142
How does the perceived ethicality of corporate services brands influence loyalty and positive word-of-mouth? : analyzing the roles of
empathy
, affective commitment, and perceived q...
Markovic, Stefan
;
Iglesias, Oriol
;
Singh, Jatinder Jit
; …
- In:
Journal of business ethics : JOBE
148
(
2018
)
4
,
pp. 721-740
Persistent link: https://www.econbiz.de/10011844265
Saved in:
143
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
144
Other customer service failures : emotions, impacts, and attributions
Baker, Melissa A.
;
Kim, Kawon Kathy
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
7
,
pp. 1067-1085
Persistent link: https://www.econbiz.de/10011922297
Saved in:
145
Customers' perceived justice, emotions, direct and indirect reactions to service recovery : moderating effects of recovery efforts
Cai, Ruiying
;
Qu, Hailin
- In:
Journal of hospitality marketing & management
27
(
2018
)
3
,
pp. 323-345
Persistent link: https://www.econbiz.de/10011880415
Saved in:
146
Dysfunctional customer behavior in cross-border e-commerce : a justice-affect-behavior model
Lin, Arthur J.
;
Li, Eldon Yu-zen
;
Lee, Shih-Yang
- In:
Journal of electronic commerce research : JECR
19
(
2018
)
1
,
pp. 36-54
Persistent link: https://www.econbiz.de/10011865634
Saved in:
147
Role of the perceived justice of service recovery : a comparison of first-time and repeat visitors
Chen, Peng
;
Kim, Yeong Gug
- In:
Tourism and hospitality research : THR
19
(
2019
)
1
,
pp. 98-111
Persistent link: https://www.econbiz.de/10012165598
Saved in:
148
Pride, mindfulness, public self-awareness, affective satisfaction, and customer citizenship behaviour among green restaurant customers
Hwang, Kumju
;
Lee, Bora
- In:
International journal of hospitality management
83
(
2019
),
pp. 169-179
Persistent link: https://www.econbiz.de/10012122059
Saved in:
149
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
150
Rectifying failure of service : how customer perceptions of justice affect their emotional reponse and social media testimonial
Kim, Eojina
;
Tang, Liang
- In:
Journal of hospitality marketing & management
25
(
2016
)
7/8
,
pp. 897-924
Persistent link: https://www.econbiz.de/10011621365
Saved in:
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