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Service-oriented human resource practices and customer outcomes : the service-profit chain perspective
Chen, Pei-Chi; Chi, Nai-Wen - In: Personnel review 51 (2022) 4, pp. 1427-1448
Persistent link: https://www.econbiz.de/10013350893
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Service priority climate and service performance among hospitality employees : the role of emotional labor and workload pressure
Vashdi, Dana R.; Katz-Navon, Tal; Delegach, Marianna - In: The Cornell hospitality quarterly 63 (2022) 4, pp. 504-518
Persistent link: https://www.econbiz.de/10013387226
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The impacts of cultural intelligence and emotional labor on the job satisfaction of luxury hotel employees
Lam, Rachel; Cheung, Catherine; Lugosi, Peter - In: International journal of hospitality management 100 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013266130
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Organizational change and psychosomatic symptoms : exploring pathways through working conditions and assessing the moderating role of social support among European workers
Coupaud, Marine - In: Economic and industrial democracy 44 (2023) 2, pp. 322-350
Persistent link: https://www.econbiz.de/10014295644
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Emotional labor, occupational identity and work engagement in Portuguese police officers
Oliveira, Soraia; Carvalho, Carla; Pinto, Ana; Moura, … - In: International journal of human resource management 34 (2023) 4, pp. 768-804
Persistent link: https://www.econbiz.de/10014322387
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The influence of text-based technology-mediated communication on the connection quality of workplace relationships : the mediating role of emotional labor
Silard, Anthony; Watson-Manheim, Mary Beth; Lopes, Nuno Jose - In: Review of managerial science : RMS 17 (2023) 6, pp. 2035-2053
Persistent link: https://www.econbiz.de/10014335756
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Catching emotions : the moderating role of emotional contagion between leader-member exchange, psychological capital and employee well-being
Xerri, Matthew J.; Cozens, Rebecca; Brunetto, Yvonne - In: Personnel review 52 (2023) 7, pp. 1823-1841
Persistent link: https://www.econbiz.de/10014381282
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Linking workplace spirituality and adaptive performance through a serial mediation of job satisfaction and emotional labor strategies
Rana, Sahar; Ahmed, Ishfaq; Shahzadi, Gulnaz - In: Management research review 45 (2022) 10, pp. 1354-1371
Persistent link: https://www.econbiz.de/10013361490
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Individual differences and emotional labor : the effects of core self-evaluations on depersonalization
Pujol-Cols, Lucas; Dabos, Guillermo E.; … - In: Journal of management & organization : JMO 29 (2023) 3, pp. 425-444
Persistent link: https://www.econbiz.de/10014308047
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Overall justice and emotion regulation : combining surface acting with unfairness talk for greater satisfaction and less exhaustion
Haynie, Jeffrey Joseph; Fuller, Bryan; Martin, … - In: Management decision 61 (2023) 6, pp. 1517-1534
Persistent link: https://www.econbiz.de/10014309612